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Friday, 2 October 2026

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Record profits, terrible service: something’s got to give for US consumers

UK economy desk, Trade News UK (2026-06-24): Experts say consolidation and market power have left consumers paying more for lessHow do people in the US describe customer service in 2026?When Delta… Primary source: original at The Guardian (theguardian.com).

Experts say consolidation and market power have left consumers paying more for less

When Delta Airlines charged Marie Duggan, an economic historian visiting Oaxaca, Mexico, $1,200 to change a scheduled flight to the United States, she was so angry she cancelled and booked a cross-border nighttime bus ride instead.

Duggan thought Delta’s price increase to fly to Phoenix instead of San Francisco, at twice the price of a one-way flight to Phoenix, was an insult and a rip-off. So she took a $250 flight on Aeromexico to Hermosillo, in the north-western state of Sonora, and then a $59 bus across the Mexico border.

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